Frequently Asked Questions:

How do I place an order?

Online: Use the shopping cart and check out directly.
Phone: 877-95-SPARK (877-957-7275)
Email: Customer Service [email protected]
We accept all major credit cards

How do I return an item?

Please call Customer Service at 1-877-957-7275 or Email Customer Service [email protected]

  • All returns require a Return Mechandise Authoriztion (RMA) number (which must be clearly written on top of boxes in marker).
  • Items must be returned within 30 business days of delivery.
  • Shipping charges are non-refundable.
  • All items must be returned in the condition they were received. (Photos of your shipment may be required to ensure condition of awards.)
  • Custom or Stock inserts are nonrefundable.
  • Return shipping is at customers expense.
When should I expect delivery?
If your order is processed by 1:00PM EST, we will make every effort to ship that day. If not, it will leave the following business day and you will receive notification
How do request expedited orders?
If you are shopping online- in the checkout you will have several options available.
How do I correct a mistake on my order?

Just call or email as soon as you can! Please have your email address or confirmation number. We will make it right- somehow, someway!
877-95-SPARK (877-957-7275) or Email Customer Service [email protected]

Can I set up a commercial account?
Yes, you can. Call us or email us and our Commercial Account Representative will set up your account.
877-95-SPARK (877-957-7275) or Email Customer Service [email protected]
How can I get technical assistance, product recommendations or application questions?
This is our specialty! Call or email- we have a wealth of Industry Knowledge, we are users, and abusers of metal working products. We have forgotten more than our competitors know!
877-95-SPARK (877-957-7275) or Email Customer Service [email protected]
How will I know when my order is received and shipped?

You will automatically receive an email confirmation after placing any order. You will receive another email , with tracking information, when it ships

Where are products shipped from?
We ship from Warehouses in Texas and Connecticut
You want some free samples with your first order???

Just call or e-mail so we can help solve your pain. We sell abrasive solutions.